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Mastercard Introduces a New Process for Disputes

Date Updated: June 23, 2021

Mastercard introduces a new process for escalation disputes, which will save merchants both time and money. This new workflow was put into effect on July 17, 2020.

Arbitration Chargeback (also known as a Second Chargeback) has been abolished and will no longer apply to disputes. Issuers are now able to initiate the following processes following a dispute, pre-arbitration, arbitration, pre-compliance and compliance.

graphic of arbitration case for Mastercard

Mastercard’s processing fees are shown below:

graphic of different fees for Europe and US

Please call (888) 255-2901 or visit to set up your merchant account today!